EasyRxHelp.com Policies

Prescription Assistance Program Payment Policy

It is the patient’s responsibility to ensure fees are paid on time. If you have changes with your payment information, please immediately notify your Personal Advocate. Changes may include preferred draft date, card expiration date, card number, payment method, bank, or account number.

If contacted regarding a payment issue, you should respond immediately to avoid any interruption in service. If no response has been received within five (5) business days, we will need to place your service on hold for non-payment, and we will be unable to process any refills until your account fees are paid up to date.

If your account becomes more than 30 days past due, we will unfortunately need to cancel your service for non-payment. In order to return your service back in good standing and have your refills processed by us again, a re-activation fee of $25 will be required in addition to paying your fees up to date.

You will be required to pay any and all fees we incur from our bank for charges due to your payment being returned.

Prescription Assistance Program Cancellation Policy

We know how critical getting your medication is, so would never want to cancel someone out of our program and stop processing their refills without written notification from the patient for our patients’ own protection. If you wish to cancel our service you we need a minimum of 14 days notice in writing prior to the next billing cycle due to processing time for our banking systems. Please submit your written notice of cancellation including the patient’s address, telephone, social security number (to verify we are cancelling the right patient), reason for cancelling, and the patient’s signature to your Patient Advocate.

NOTICE: Do not attempt to cancel by revoking charges to your account as you will be held responsible for fees we are charged by our banking systems as well as your service fees due prior to receipt of your written cancellation.

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Prescription Assistance Program Refund Policy

If we cannot save you money, we do not want you to pay for our service because we are here to help. We will refund your money if you do not qualify for the PAP programs that result in a savings for you, assuming you provided us complete and accurate information. You may request a refund by submitting all the denial letters from the drug companies involved within 120 days of enrolling in our program to your Personal Advocate.

NOTICE: Do not revoke charges to your account as you will be held responsible for fees we are charged by our banking systems.

EasyRxHelp.com Privacy Policy

Notice of Privacy Practices for Protected Health Information

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU MAY GET ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.

EasyRxHelp.com (herein referred to as Company) is dedicated to protecting your medical information. We are required by law to maintain the privacy of protected health information and to provide you with this Notice of our legal duties and privacy practices with respect to protected health information.

Company is required by law to abide by the terms of this Notice. We reserve the right to change the terms of this Notice, making any revision applicable to all the protected health information we maintain. If Company revises the terms of this Notice, it will post a revised notice at the Company and will make paper copies of this Notice of Privacy Practice for Protected Health Information available upon request.

How Your Medical Information Will Be Used and Disclosed

Company will use your medical information as part of rendering our prescription assistance services and functioning as a health care advocate. For example, your medical information may be used by the health care professional assisting you, by the business office to process your payment for the services rendered and by administrative personnel reviewing the quality and appropriateness of the service you received.

Company may also use and/or disclose your information in accordance with federal and state laws for the following purposes:

Company may contact you to provide appointment reminders or information about service alternatives or other health-related benefits and services that may be of interest to you.
Company may use our personal and/or medical information to make referrals for other related services you may have requested or may have been recommended to you.
Company may disclose medical information when required by the United States Department of Health and Human Services as part of an investigation or determination of the Company’s compliance with relevant laws.
Unless you object, Company may disclose your medical information to a Family member, Guardian, Power of Attorney or Health Care Surrogate as related to the services being rendered if deemed necessary to complete process for which services have been requested.
Company may disclose your medical information in the course of certain judicial or administrative proceedings as required by law.
Company will not use or disclose your medical information for any other purpose without your written authorization. Once given, you may revoke your authorization in writing at any time.

Your Rights Regarding Your Protected Health Information

You have the following rights with respect to your protected health information:

The right to request restrictions on certain uses and disclosures of your medical information.
The right to receive communications from Company in a confidential manner.
The right to inspect and copy your medical information.
The right to request an amendment of your medical information.
The right to receive an accounting of the disclosures of your medical information made by Company.
The right to request a paper copy of this Notice of Privacy Practices for Protected Health Information.
The right to complain to Company and/or to the United States Department of Health and Human Services if you believe that the Company has violated your privacy rights. To complain to Company, please contact the Company’s Privacy Officer at (877) 445-6009 or email us at info@easyrxhelp.com.

This Privacy Notice was developed and is used by the Company as part of its HIPAA compliance efforts. Notice is Effective January 1, 2008.

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